FTX Claim — How to Get Your Money Back (2026 Guide)

Is FTX Still Paying Out?

Yes — FTX's bankruptcy estate continues to distribute funds to creditors more than three years after the exchange's dramatic collapse in November 2022. The estate, overseen by Plan Administrator John J. Ray III and administered through the Kroll restructuring platform, has now completed four major distribution rounds, with a fifth scheduled for July 2026.

In one of the most surprising outcomes in crypto history, the FTX bankruptcy estate recovered enough assets to pay creditors back at 100% or more of their claims — measured against the US dollar value of their holdings as of November 11, 2022, the date FTX filed for Chapter 11 bankruptcy protection. Some classes of creditors have already been paid more than 100 cents on the dollar.

The important caveat: recovery is measured against the USD value at the date of filing — not what those assets might be worth today. If you held Bitcoin on FTX at a time when BTC was worth $20,000 and it's now worth significantly more, your claim was calculated using the lower 2022 price. This is a standard feature of US bankruptcy law, not an error in the calculations.

Approximately 1 million creditors were affected by the FTX collapse, spanning retail customers, institutional investors, and vendor creditors. The estate has worked methodically through the claims process, and as of mid-2026, the vast majority of creditors who completed all required steps are either already paid or awaiting the next distribution round.

Step-by-Step FTX Claim Guide

If you filed a claim before the September 2023 deadline, here's exactly what you need to do to receive your distribution.

1. Confirm You Filed a Claim

   First, verify that you actually submitted a claim before the September 29, 2023 deadline. Log in to the Kroll portal at restructuring.ra.kroll.com/FTX using the email address associated with your FTX account. Your claim status and assigned claim number will be displayed on your dashboard. If you cannot locate your claim, try the email recovery option or contact Kroll's support directly.

2. Log In to the Kroll Customer Portal

   The primary interface for FTX creditors is the Kroll Customer Portal at claims.ftx.com/kroll-portal. This is where you manage your claim, check your balance, and track distribution status. Use your FTX-registered email to access the portal — if you no longer have access to that email, you'll need to go through Kroll's account recovery process before proceeding.

3. Complete KYC (Know Your Customer) Verification

   KYC is mandatory before any funds can be released to you. You'll need to upload a government-issued photo ID (passport or national ID card), provide proof of address (utility bill, bank statement, or similar document dated within the last 90 days), and answer questions about your identity. KYC is handled through the Kroll portal's built-in verification system. Processing typically takes 1–5 business days. If your KYC was rejected, see the "Common Problems" section below.

4. Link Your Payout Method

   FTX creditors can receive funds through one of three approved distribution partners: BitGo (for crypto or USD), Kraken (crypto exchange, available in eligible countries), or Payoneer (international wire/bank transfer). Select your preferred provider within the Kroll portal and follow the linking instructions. Each provider has its own onboarding steps and may require additional identity verification. Choose the option most suitable for your country and financial situation.

5. Submit Required Tax Forms

   US creditors must submit a completed W-9 form. Non-US creditors must submit a W-8BEN (for individuals) or W-8BEN-E (for entities). These forms are required by law before any payment can be issued. Failure to submit the correct tax form is one of the most common reasons creditors experience payment delays. All forms can be submitted directly through the Kroll portal — you do not need to mail anything.

6. Wait for Your Distribution

   Once KYC, your payout method, and tax forms are all completed and approved, you are in the queue for the next distribution. For the 5th distribution, the record date was June 16, 2026, with payment scheduled by July 31, 2026. Monitor your Kroll portal dashboard and your registered email for status updates. Do not contact Kroll repeatedly — portal status updates are the authoritative source of information about your payment.

How Much Will You Get?

The recovery rate for FTX creditors has been exceptional by bankruptcy standards — in many cases exceeding 100% of claims. Here's how it breaks down by creditor class:

• Classes 5B and 6A/6B: These creditor classes have been fully paid as of distributions completed through mid-2026. If you fall into these classes and haven't received payment, check your portal for issues with KYC or tax forms.
• Class 7 (Small Convenience Claims): Creditors in this class received 120% of their claim value — a premium paid to settle small accounts efficiently.
• General customer creditors: Recovery rates are at or above 100% of the November 2022 USD value of claims. Plus, the estate has announced additional "enhancement" amounts in some cases.

The critical USD-pegged caveat: Your payout is calculated based on the value of your assets on November 11, 2022 — in US dollars. This means if you held 1 Bitcoin and BTC was priced at $16,000 that day, your claim is worth $16,000 — regardless of Bitcoin's price today. You are being made whole in dollar terms, but you are not being compensated for potential price appreciation you missed out on while your assets were frozen.

For most creditors, especially those who held stablecoins or USD on FTX, this distinction doesn't matter — you'll receive the full dollar amount you deposited. For those who held large amounts of BTC, ETH, or other tokens that have since appreciated significantly, the recovery in dollar terms may feel less satisfying even if it's technically 100%.

FTX Distribution Timeline

Note: Exact amounts per round may vary based on available estate assets and creditor class. Check the Kroll portal for the most current information.

Common Problems & Solutions

Frequently Asked Questions

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